According to a recent report from software testing provider TestDevLab, Zoom is paving the way in AI, which is good news for companies that have been investing heavily in AI recently.
The study found that Zoom’s video conferencing software outperforms key competitors such as Microsoft Teams and Cisco Webex in areas such as transcription accuracy, meeting summaries, and conversational AI.
This news comes less than a month after Zoom announced version 2.0 of its AI Companion, which includes new features such as enhanced context, information synthesis, and action-taking capabilities.
According to the report, Zoom had the lowest word error rate (WER) in meeting transcription, reaching 7.40%, compared to 10.16% for Webex and 11.54% for Teams. Logging accuracy will improve. Similarly, Zoom performed better than Teams and Webex in terms of transcription evaluation and meeting summaries, albeit by small margins.
About the AI-generated summaries, the researchers said: “Strengths include objectivity and a clear listing of action items, while minor improvements could be made in providing a bit more context for certain terms and ensuring full completeness by covering some minor sub-discussions.”
The company also excelled in conversational AI, returning responses in an average of 4716.1 milliseconds, nearly double the time of Microsoft Teams (9269.9 milliseconds).
TestDevLab also analyzed the stability of quick responses, defined as the ability for all participants to get a similar response, and found that Zoom (96%) far outperformed Teams (89%) and Webex (84%).
